Daughter accepts the return of unworn, unused, unwashed items in their original condition within 7 days of purchase, for exchange or credit note. We do not offer a refund for change of mind. We recommend returning the parcel using a registered postal service as Daughter cannot be held liable for return parcels that are lost. Customers must take care of shipping and any duty costs if they are applied. Due to hygiene reasons, we cannot accept exchange or returns on swimwear items so please choose carefully.
Any faults must be reported within 5 days of item receipt to be eligible for return or refund. We will not under any circumstances accept returns on items after this period of time has passed. We reserve the right to offer a repair of the fault. A refund will only be issued if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange. We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements. Daughter is not responsible for missing packages and thus we advise the use of a registered postal service.
In the event that your package is returned to Daughter for any reason such as incorrect address, non-payment of duties or non-collection an admin fee of $25AUD will be charged to the customer. A refund or redelivery will be arranged based on individual circumstance. If a refund is provided the amount refunded will be less the original postage charge and admin fee. If the customer requests a redelivery a new shipping charge will apply. Daughter reserves the right to refuse redelivery based on probability of arrival in certain circumstances.
Once an order is placed, we do not accept cancellations by request of the customer. Final acceptance of the order is given by Daughter, and we reserve the right to refuse or cancel any order. If you have an issue with an item or wish to discuss this policy, please contact us at email@example.com